{"id":4874,"date":"2020-08-22T13:21:00","date_gmt":"2020-08-22T10:21:00","guid":{"rendered":"https:\/\/mahteray.com\/?page_id=4874"},"modified":"2026-07-30T17:28:25","modified_gmt":"2026-07-30T14:28:25","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/mahteray.com\/index.php\/iptal-ve-iade-kosullari\/","title":{"rendered":"\u0130ptal ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>\u0130ADE VE DE\u011e\u0130\u015e\u0130M POL\u0130T\u0130KASI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray olarak m\u00fc\u015fteri memnuniyetine \u00f6nem veriyoruz. Bununla birlikte, sat\u0131\u015f\u0131n\u0131 ger\u00e7ekle\u015ftirdi\u011fimiz \u00fcr\u00fcnlerin b\u00fcy\u00fck b\u00f6l\u00fcm\u00fc m\u00fc\u015fterilerimizin talepleri do\u011frultusunda ki\u015fiye \u00f6zel olarak \u00fcretildi\u011finden, iade ve de\u011fi\u015fim s\u00fcre\u00e7leri a\u015fa\u011f\u0131da belirtilen \u015fartlara tabidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu politika;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>www.mahteray.com<\/li>\n\n\n\n<li>WhatsApp<\/li>\n\n\n\n<li>Instagram<\/li>\n\n\n\n<li>Facebook<\/li>\n\n\n\n<li>di\u011fer elektronik sat\u0131\u015f kanallar\u0131<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00fczerinden verilen t\u00fcm sipari\u015fler i\u00e7in ge\u00e7erlidir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. KAPSAM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu \u0130ade ve De\u011fi\u015fim Politikas\u0131, Mahteray taraf\u0131ndan sat\u0131\u015f\u0131 ger\u00e7ekle\u015ftirilen \u00fcr\u00fcnlerin iade, de\u011fi\u015fim, inceleme ve m\u00fc\u015fteri ba\u015fvuru s\u00fcre\u00e7lerini d\u00fczenlemektedir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Politika; 6502 say\u0131l\u0131 <strong>T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong>, <strong>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi<\/strong> ve y\u00fcr\u00fcrl\u00fckteki ilgili di\u011fer mevzuat h\u00fck\u00fcmleri dikkate al\u0131narak haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu politika, t\u00fcketicilerin kanundan do\u011fan haklar\u0131n\u0131 ortadan kald\u0131rmaz veya s\u0131n\u0131rland\u0131rmaz.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. K\u0130\u015e\u0130YE \u00d6ZEL \u00dcR\u00dcNLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray taraf\u0131ndan sat\u0131lan \u00fcr\u00fcnlerin b\u00fcy\u00fck b\u00f6l\u00fcm\u00fc;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>isim<\/li>\n\n\n\n<li>soyisim<\/li>\n\n\n\n<li>tarih<\/li>\n\n\n\n<li>foto\u011fraf<\/li>\n\n\n\n<li>yaz\u0131<\/li>\n\n\n\n<li>logo<\/li>\n\n\n\n<li>\u00f6zel tasar\u0131m<\/li>\n\n\n\n<li>\u00f6l\u00e7\u00fc<\/li>\n\n\n\n<li>renk<\/li>\n\n\n\n<li>m\u00fc\u015fterinin taleplerine g\u00f6re belirlenen di\u011fer ki\u015fiselle\u015ftirme unsurlar\u0131<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">kullan\u0131larak \u00f6zel olarak \u00fcretilmektedir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu nedenle;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin cayma hakk\u0131 istisnalar\u0131na ili\u015fkin h\u00fck\u00fcmleri kapsam\u0131nda<\/strong>, ki\u015fiye \u00f6zel haz\u0131rlanan \u00fcr\u00fcnlerde cayma hakk\u0131 kullan\u0131lamaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcretimine ba\u015flanm\u0131\u015f ki\u015fiye \u00f6zel sipari\u015flerde;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>iptal<\/li>\n\n\n\n<li>iade<\/li>\n\n\n\n<li>de\u011fi\u015fim<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">kabul edilmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ancak \u00fcr\u00fcn\u00fcn ay\u0131pl\u0131 olmas\u0131, yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderilmesi veya t\u00fcketicinin kanundan do\u011fan di\u011fer haklar\u0131 sakl\u0131d\u0131r.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. \u0130ADE VE DE\u011e\u0130\u015e\u0130M KAPSAMINA G\u0130RMEYEN DURUMLAR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131daki durumlar \u00fcretim hatas\u0131 olarak de\u011ferlendirilmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1 Yanl\u0131\u015f Bilgi Girilmesi<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sipari\u015f s\u0131ras\u0131nda m\u00fc\u015fteri taraf\u0131ndan girilen;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>yanl\u0131\u015f isim<\/li>\n\n\n\n<li>yanl\u0131\u015f tarih<\/li>\n\n\n\n<li>yanl\u0131\u015f telefon<\/li>\n\n\n\n<li>yanl\u0131\u015f adres<\/li>\n\n\n\n<li>yanl\u0131\u015f metin<\/li>\n\n\n\n<li>yanl\u0131\u015f ki\u015fiselle\u015ftirme bilgileri<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">nedeniyle olu\u015fan hatalardan Mahteray sorumlu de\u011fildir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.2 D\u00fc\u015f\u00fck Kaliteli Foto\u011fraflar<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri taraf\u0131ndan y\u00fcklenen;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00fc\u015f\u00fck \u00e7\u00f6z\u00fcn\u00fcrl\u00fckl\u00fc<\/li>\n\n\n\n<li>bulan\u0131k<\/li>\n\n\n\n<li>karanl\u0131k<\/li>\n\n\n\n<li>bask\u0131ya uygun olmayan<\/li>\n\n\n\n<li>piksel bozuklu\u011fu bulunan<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">foto\u011fraflardan kaynaklanan kalite sorunlar\u0131 \u00fcretim hatas\u0131 say\u0131lmaz.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.3 Renk Farkl\u0131l\u0131klar\u0131<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefon, tablet ve bilgisayar ekranlar\u0131n\u0131n renk ayarlar\u0131 farkl\u0131l\u0131k g\u00f6sterebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu nedenle dijital ortamda g\u00f6r\u00fclen renk ile bas\u0131l\u0131 \u00fcr\u00fcn aras\u0131nda olu\u015fabilecek makul ton farkl\u0131l\u0131klar\u0131 \u00fcretim hatas\u0131 de\u011fildir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.4 Do\u011fal Malzemeler<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ah\u015fap, do\u011fal ta\u015f, mermer ve benzeri do\u011fal \u00fcr\u00fcnlerde;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>damar yap\u0131s\u0131<\/li>\n\n\n\n<li>desen<\/li>\n\n\n\n<li>renk tonu<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00fcr\u00fcnden \u00fcr\u00fcne farkl\u0131l\u0131k g\u00f6sterebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu farkl\u0131l\u0131klar do\u011fal malzemenin \u00f6zelli\u011fidir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.5 \u00d6l\u00e7\u00fc Tolerans\u0131<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcretim tekni\u011fi veya el i\u015f\u00e7ili\u011fi nedeniyle olu\u015fabilecek makul \u00f6l\u00e7\u00fc farkl\u0131l\u0131klar\u0131 \u00fcretim hatas\u0131 olarak de\u011ferlendirilmez.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.6 Kullan\u0131mdan Kaynaklanan Hasarlar<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teslim sonras\u0131nda;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00fc\u015f\u00fcrme<\/li>\n\n\n\n<li>k\u0131r\u0131lma<\/li>\n\n\n\n<li>darbe<\/li>\n\n\n\n<li>s\u0131v\u0131 temas\u0131<\/li>\n\n\n\n<li>yanl\u0131\u015f kullan\u0131m<\/li>\n\n\n\n<li>uygun olmayan temizlik<\/li>\n\n\n\n<li>d\u0131\u015f etkenler<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">nedeniyle olu\u015fan hasarlar garanti veya iade kapsam\u0131nda de\u011ferlendirilmez.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. \u0130ADE VEYA DE\u011e\u0130\u015e\u0130M YAPILAB\u0130LECEK DURUMLAR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131daki durumlarda Mahteray ile ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderilmi\u015fse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Eksik \u00fcr\u00fcn g\u00f6nderilmi\u015fse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 \u00dcretim hatas\u0131 varsa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 \u00dcr\u00fcn ta\u015f\u0131ma s\u0131ras\u0131nda hasar g\u00f6rm\u00fc\u015fse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Sipari\u015f edilenden farkl\u0131 \u00fcr\u00fcn g\u00f6nderilmi\u015fse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 \u00dcr\u00fcnde \u00fcretim kaynakl\u0131 ay\u0131p bulunuyorsa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Her ba\u015fvuru kendi \u00f6zel ko\u015fullar\u0131 \u00e7er\u00e7evesinde incelenmektedir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. BA\u015eVURU S\u00dcREC\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcnde \u00fcretim hatas\u0131, yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi, eksik \u00fcr\u00fcn g\u00f6nderimi veya ta\u015f\u0131ma s\u0131ras\u0131nda olu\u015ftu\u011fu de\u011ferlendirilen bir hasar tespit edilmesi halinde, Al\u0131c\u0131&#8217;n\u0131n durumu <strong>gecikmeksizin<\/strong> Mahteray&#8217;a bildirmesi, inceleme s\u00fcrecinin sa\u011fl\u0131kl\u0131 y\u00fcr\u00fct\u00fclebilmesi a\u00e7\u0131s\u0131ndan \u00f6nemlidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ba\u015fvurunun m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede yap\u0131lmas\u0131; \u00fcr\u00fcn\u00fcn durumu, kargo s\u00fcreci ve di\u011fer delillerin daha sa\u011fl\u0131kl\u0131 de\u011ferlendirilebilmesini sa\u011flayacakt\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ba\u015fvuru s\u0131ras\u0131nda a\u015fa\u011f\u0131daki bilgilerin payla\u015f\u0131lmas\u0131 s\u00fcrecin daha h\u0131zl\u0131 sonu\u00e7lanmas\u0131na yard\u0131mc\u0131 olacakt\u0131r.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015f numaras\u0131<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn foto\u011fraflar\u0131<\/li>\n\n\n\n<li>Varsa video<\/li>\n\n\n\n<li>Sorunun k\u0131sa a\u00e7\u0131klamas\u0131<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ba\u015fvurular a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131ndan yap\u0131labilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-posta<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">mahteraybusiness@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telefon \/ WhatsApp<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">0553 698 03 21<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. \u0130NCELEME S\u00dcREC\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray&#8217;a iletilen t\u00fcm iade veya de\u011fi\u015fim talepleri, olay\u0131n niteli\u011fine g\u00f6re ayr\u0131 ayr\u0131 incelenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130nceleme s\u00fcrecinde a\u015fa\u011f\u0131daki bilgi ve belgeler talep edilebilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sipari\u015f numaras\u0131,<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn farkl\u0131 a\u00e7\u0131lardan \u00e7ekilmi\u015f foto\u011fraflar\u0131,<\/li>\n\n\n\n<li>Hasar\u0131 g\u00f6steren video kay\u0131tlar\u0131,<\/li>\n\n\n\n<li>Kargo teslimat\u0131 s\u0131ras\u0131nda d\u00fczenlenmi\u015f Hasar Tespit Tutana\u011f\u0131 (varsa),<\/li>\n\n\n\n<li>A\u00e7\u0131klay\u0131c\u0131 ek bilgiler.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Gerek g\u00f6r\u00fclmesi halinde \u00fcr\u00fcn\u00fcn inceleme amac\u0131yla Mahteray&#8217;a g\u00f6nderilmesi istenebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130nceleme tamamland\u0131ktan sonra sonu\u00e7 Al\u0131c\u0131&#8217;ya makul s\u00fcre i\u00e7erisinde bildirilir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. \u00dcRET\u0130M HATASI TESP\u0130T ED\u0130LMES\u0130 HAL\u0130NDE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130nceleme sonucunda \u00fcretim hatas\u0131, yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderimi veya eksik g\u00f6nderim tespit edilmesi halinde Mahteray, somut olay\u0131n \u00f6zelliklerine g\u00f6re a\u015fa\u011f\u0131daki \u00e7\u00f6z\u00fcmlerden birini uygulayabilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fcn \u00fccretsiz olarak yeniden \u00fcretilmesi,<\/li>\n\n\n\n<li>\u00dccretsiz de\u011fi\u015fim yap\u0131lmas\u0131,<\/li>\n\n\n\n<li>Eksik par\u00e7an\u0131n \u00fccretsiz g\u00f6nderilmesi,<\/li>\n\n\n\n<li>\u0130lgili mevzuata uygun olarak bedel iadesi yap\u0131lmas\u0131.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Uygulanacak \u00e7\u00f6z\u00fcm y\u00f6ntemi, \u00fcr\u00fcn\u00fcn niteli\u011fi, tespit edilen hatan\u0131n kapsam\u0131 ve t\u00fcketicinin kanuni haklar\u0131 dikkate al\u0131narak belirlenir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. \u00dcRET\u0130M ONAYI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray, gerekli g\u00f6rd\u00fc\u011f\u00fc durumlarda \u00fcretime ba\u015flamadan \u00f6nce \u00fcr\u00fcn tasar\u0131m\u0131, yerle\u015fim plan\u0131, yaz\u0131 karakteri, foto\u011fraf yerle\u015fimi veya di\u011fer ki\u015fiselle\u015ftirme bilgilerine ili\u015fkin dijital \u00f6n izlemeyi Al\u0131c\u0131 ile payla\u015fabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u0131c\u0131 taraf\u0131ndan elektronik ortamda veya yaz\u0131l\u0131 olarak verilen onay\u0131n ard\u0131ndan \u00fcretim s\u00fcreci ba\u015flat\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u0131c\u0131 taraf\u0131ndan verilen onay sonras\u0131nda;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>isim,<\/li>\n\n\n\n<li>tarih,<\/li>\n\n\n\n<li>yaz\u0131,<\/li>\n\n\n\n<li>foto\u011fraf,<\/li>\n\n\n\n<li>renk,<\/li>\n\n\n\n<li>tasar\u0131m,<\/li>\n\n\n\n<li>logo,<\/li>\n\n\n\n<li>di\u011fer ki\u015fiselle\u015ftirme bilgileri<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00fczerindeki yaz\u0131m veya i\u00e7erik hatalar\u0131ndan Sat\u0131c\u0131 sorumlu de\u011fildir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcretim ba\u015flad\u0131ktan sonra yap\u0131lacak de\u011fi\u015fiklik talepleri, \u00fcretim a\u015famas\u0131na ba\u011fl\u0131 olarak tamamen Mahteray&#8217;\u0131n de\u011ferlendirmesine tabidir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. S\u0130PAR\u0130\u015e DE\u011e\u0130\u015e\u0130KL\u0130\u011e\u0130 VE \u0130PTAL\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sipari\u015f \u00fcretime al\u0131nmadan \u00f6nce yap\u0131lacak iptal veya de\u011fi\u015fiklik talepleri, sipari\u015fin \u00fcretim durumu dikkate al\u0131narak de\u011ferlendirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcretime ba\u015flanm\u0131\u015f ki\u015fiye \u00f6zel sipari\u015flerde de\u011fi\u015fiklik yap\u0131lmas\u0131 teknik olarak m\u00fcmk\u00fcn olsa dahi;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ilave \u00fcretim maliyetleri,<\/li>\n\n\n\n<li>malzeme maliyetleri,<\/li>\n\n\n\n<li>i\u015f\u00e7ilik giderleri,<\/li>\n\n\n\n<li>yeniden kargo giderleri<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">olu\u015fabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu durumda olu\u015fabilecek ek maliyetler Al\u0131c\u0131&#8217;ya \u00f6nceden bildirilir ve onay\u0131 al\u0131nmadan i\u015flem yap\u0131lmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray, \u00fcretim s\u00fcreci ilerlemi\u015f sipari\u015flerde de\u011fi\u015fiklik talebini teknik nedenlerle reddedebilir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. TESL\u0130M ALINMAYAN G\u00d6NDER\u0130LER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u0131c\u0131&#8217;n\u0131n;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>yanl\u0131\u015f veya eksik adres bildirmesi,<\/li>\n\n\n\n<li>teslimat s\u0131ras\u0131nda adreste bulunmamas\u0131,<\/li>\n\n\n\n<li>kargo g\u00f6revlisinin makul teslim giri\u015fimlerine ra\u011fmen teslimat\u0131n ger\u00e7ekle\u015ftirilememesi,<\/li>\n\n\n\n<li>g\u00f6nderinin kargo \u015fubesinden yasal veya operasyonel bekleme s\u00fcresi i\u00e7erisinde teslim al\u0131nmamas\u0131<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">nedeniyle sipari\u015fin Mahteray&#8217;a geri d\u00f6nmesi halinde yeniden g\u00f6nderim masraflar\u0131 Al\u0131c\u0131&#8217;ya aittir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ki\u015fiye \u00f6zel olarak \u00fcretilen \u00fcr\u00fcnlerde, Al\u0131c\u0131&#8217;n\u0131n kusurundan kaynaklanan bu t\u00fcr durumlar sipari\u015f iptali, bedel iadesi veya \u00fccretsiz yeniden g\u00f6nderim hakk\u0131 do\u011furmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray, yeniden g\u00f6nderim \u00f6ncesinde olu\u015facak kargo ve varsa ek i\u015flem maliyetleri hakk\u0131nda Al\u0131c\u0131&#8217;y\u0131 bilgilendirir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. KARGO VE TESL\u0130MATA \u0130L\u0130\u015eK\u0130N H\u00dcK\u00dcMLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11.1. Sipari\u015fe ili\u015fkin kargo \u00fccreti, \u00fcr\u00fcn sayfas\u0131nda veya \u00f6deme ekran\u0131nda ayr\u0131ca belirtilmi\u015f ise belirtilen tutar uygulan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11.2. \u00dcr\u00fcn sayfas\u0131nda veya \u00f6deme ekran\u0131nda kargo \u00fccretinin belirtilmedi\u011fi sipari\u015flerde, kargo bedeli Al\u0131c\u0131 taraf\u0131ndan kar\u015f\u0131lanacakt\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11.3. Kargo bedeli; \u00fcr\u00fcn\u00fcn a\u011f\u0131rl\u0131\u011f\u0131, hacmi, paket \u00f6l\u00e7\u00fcs\u00fc, teslimat adresi ve tercih edilen ta\u015f\u0131ma y\u00f6ntemine g\u00f6re de\u011fi\u015fiklik g\u00f6sterebilir. Kargo \u00fccretleri genel olarak <strong>170 TL ile 1.500 TL<\/strong> aras\u0131nda de\u011fi\u015fmektedir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11.4. \u00dcr\u00fcn teslim al\u0131n\u0131rken d\u0131\u015f ambalaj dikkatlice kontrol edilmelidir. Ambalajda ezilme, y\u0131rt\u0131lma, \u0131slanma, a\u00e7\u0131lma veya benzeri bir hasar g\u00f6r\u00fclmesi halinde \u00fcr\u00fcn teslim al\u0131nmadan \u00f6nce kargo g\u00f6revlisine <strong>Hasar Tespit Tutana\u011f\u0131<\/strong> d\u00fczenlettirilmesi tavsiye edilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11.5. Kargo tesliminden sonra olu\u015fan hasarlarda, ta\u015f\u0131ma s\u00fcrecinden kaynaklanan zarar\u0131n tespiti g\u00fc\u00e7le\u015febilece\u011finden, ba\u015fvurular mevcut bilgi ve belgeler \u00e7er\u00e7evesinde ayr\u0131ca de\u011ferlendirilir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. M\u00dcCB\u0130R SEBEPLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.1. Taraflar\u0131n kontrol\u00fc d\u0131\u015f\u0131nda geli\u015fen;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>do\u011fal afet,<\/li>\n\n\n\n<li>deprem,<\/li>\n\n\n\n<li>sel,<\/li>\n\n\n\n<li>yang\u0131n,<\/li>\n\n\n\n<li>sava\u015f,<\/li>\n\n\n\n<li>ter\u00f6r olaylar\u0131,<\/li>\n\n\n\n<li>salg\u0131n hastal\u0131k,<\/li>\n\n\n\n<li>grev,<\/li>\n\n\n\n<li>lokavt,<\/li>\n\n\n\n<li>resmi makam kararlar\u0131,<\/li>\n\n\n\n<li>enerji kesintileri,<\/li>\n\n\n\n<li>internet ve ileti\u015fim altyap\u0131s\u0131 sorunlar\u0131,<\/li>\n\n\n\n<li>tedarik zinciri aksakl\u0131klar\u0131,<\/li>\n\n\n\n<li>\u00fcretim s\u00fcre\u00e7lerini etkileyen teknik ar\u0131zalar,<\/li>\n\n\n\n<li>kargo firmalar\u0131ndan kaynaklanan ola\u011fan\u00fcst\u00fc durumlar<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">gibi m\u00fccbir sebepler nedeniyle y\u00fck\u00fcml\u00fcl\u00fcklerin zaman\u0131nda yerine getirilememesinden Mahteray sorumlu tutulamaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.2. M\u00fccbir sebebin devam etti\u011fi s\u00fcre boyunca teslim ve inceleme s\u00fcre\u00e7leri uzayabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12.3. Mahteray, m\u00fcmk\u00fcn oldu\u011fu \u00f6l\u00e7\u00fcde Al\u0131c\u0131&#8217;y\u0131 s\u00fcre\u00e7 hakk\u0131nda bilgilendirmeye \u00f6zen g\u00f6sterir.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. F\u0130KR\u00ce VE SINA\u00ce M\u00dcLK\u0130YET HAKLARI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.1. Al\u0131c\u0131, ki\u015fiselle\u015ftirme amac\u0131yla Mahteray&#8217;a g\u00f6nderdi\u011fi foto\u011fraf, logo, marka, tasar\u0131m, yaz\u0131, g\u00f6rsel ve benzeri i\u00e7erikleri kullanma hakk\u0131na sahip oldu\u011funu kabul ve beyan eder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.2. \u00dc\u00e7\u00fcnc\u00fc ki\u015filere ait telif haklar\u0131n\u0131n, marka haklar\u0131n\u0131n, tasar\u0131m haklar\u0131n\u0131n veya di\u011fer fikr\u00ee ve s\u0131nai m\u00fclkiyet haklar\u0131n\u0131n ihlal edilmesinden kaynaklanan hukuki ve cezai sorumluluk Al\u0131c\u0131&#8217;ya aittir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.3. Bu nedenle Mahteray&#8217;\u0131n herhangi bir zarara u\u011framas\u0131 veya \u00fc\u00e7\u00fcnc\u00fc ki\u015filer taraf\u0131ndan Mahteray&#8217;a kar\u015f\u0131 talepte bulunulmas\u0131 halinde, genel hukuk h\u00fck\u00fcmleri \u00e7er\u00e7evesinde ilgili zararlar\u0131n Al\u0131c\u0131&#8217;dan talep edilmesi sakl\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13.4. Mahteray, hukuka ayk\u0131r\u0131 oldu\u011fu a\u00e7\u0131k\u00e7a anla\u015f\u0131lan i\u00e7erikleri basmama veya sipari\u015fi iptal etme hakk\u0131n\u0131 sakl\u0131 tutar.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. RENK, TASARIM VE \u00dcRET\u0130M FARKLILIKLARI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14.1. \u00dcr\u00fcn g\u00f6rselleri temsil\u00ee nitelikte olup; kullan\u0131lan ekran, cihaz ve g\u00f6r\u00fcnt\u00fc ayarlar\u0131na ba\u011fl\u0131 olarak renklerde k\u00fc\u00e7\u00fck farkl\u0131l\u0131klar olu\u015fabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14.2. Dijital bask\u0131, UV bask\u0131, lazer kaz\u0131ma, s\u00fcblimasyon bask\u0131 ve benzeri \u00fcretim teknikleri nedeniyle olu\u015fabilecek makul ton farkl\u0131l\u0131klar\u0131 \u00fcretim hatas\u0131 olarak de\u011ferlendirilmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14.3. Ah\u015fap, do\u011fal ta\u015f, mermer, cam, seramik ve benzeri do\u011fal malzemelerde; damar, doku, desen ve renk farkl\u0131l\u0131klar\u0131 malzemenin do\u011fal yap\u0131s\u0131ndan kaynaklanabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14.4. \u00dcretim tekni\u011fi gere\u011fi olu\u015fabilecek k\u00fc\u00e7\u00fck \u00f6l\u00e7\u00fc farkl\u0131l\u0131klar\u0131 ve i\u015f\u00e7ilik toleranslar\u0131 ay\u0131p olarak de\u011ferlendirilmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14.5. Al\u0131c\u0131 taraf\u0131ndan onaylanan veya sipari\u015f s\u0131ras\u0131nda bildirilen isim, tarih, yaz\u0131, foto\u011fraf ve di\u011fer ki\u015fiselle\u015ftirme bilgilerinin do\u011frulu\u011fundan Al\u0131c\u0131 sorumludur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15. \u0130LET\u0130\u015e\u0130M<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade, de\u011fi\u015fim ve di\u011fer talepleriniz i\u00e7in a\u015fa\u011f\u0131daki ileti\u015fim kanallar\u0131ndan bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mahteray<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0130\u015fletme Sahibi:<\/strong> Mehtap \u00d6ZY\u0130\u011e\u0130T<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Adres:<\/strong> Sa\u011fl\u0131k Mahallesi 1484 Sokak No:1 Daire:2 Merkez \/ Bolu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telefon:<\/strong> 0553 698 03 21<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-posta:<\/strong> mahteraybusiness@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Web Sitesi:<\/strong> www.mahteray.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c7al\u0131\u015fma Saatleri:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pazartesi \u2013 Cumartesi : 09:00 \u2013 18:00<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pazar : Kapal\u0131<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Y\u00dcR\u00dcRL\u00dcK<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu \u0130ade ve De\u011fi\u015fim Politikas\u0131, yay\u0131mland\u0131\u011f\u0131 tarihten itibaren y\u00fcr\u00fcrl\u00fc\u011fe girer ve www.mahteray.com \u00fczerinden ger\u00e7ekle\u015ftirilen t\u00fcm sat\u0131\u015f i\u015flemleri bak\u0131m\u0131ndan uygulan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mahteray, y\u00fcr\u00fcrl\u00fckteki mevzuatta meydana gelebilecek de\u011fi\u015fiklikler veya hizmet s\u00fcre\u00e7lerindeki g\u00fcncellemeler do\u011frultusunda bu politikada de\u011fi\u015fiklik yapma hakk\u0131n\u0131 sakl\u0131 tutar. G\u00fcncel politika metni internet sitesinde yay\u0131mland\u0131\u011f\u0131 tarihten itibaren ge\u00e7erli olur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0130ADE VE DE\u011e\u0130\u015e\u0130M POL\u0130T\u0130KASI Mahteray olarak m\u00fc\u015fteri memnuniyetine \u00f6nem veriyoruz. Bununla birlikte, sat\u0131\u015f\u0131n\u0131 ger\u00e7ekle\u015ftirdi\u011fimiz \u00fcr\u00fcnlerin b\u00fcy\u00fck b\u00f6l\u00fcm\u00fc m\u00fc\u015fterilerimizin talepleri do\u011frultusunda ki\u015fiye \u00f6zel olarak \u00fcretildi\u011finden, iade ve de\u011fi\u015fim s\u00fcre\u00e7leri a\u015fa\u011f\u0131da belirtilen \u015fartlara tabidir. Bu politika; \u00fczerinden verilen t\u00fcm sipari\u015fler i\u00e7in ge\u00e7erlidir. 1. KAPSAM Bu \u0130ade ve De\u011fi\u015fim Politikas\u0131, Mahteray taraf\u0131ndan sat\u0131\u015f\u0131 ger\u00e7ekle\u015ftirilen \u00fcr\u00fcnlerin iade, de\u011fi\u015fim, inceleme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4874","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/pages\/4874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/comments?post=4874"}],"version-history":[{"count":1,"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/pages\/4874\/revisions"}],"predecessor-version":[{"id":13100,"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/pages\/4874\/revisions\/13100"}],"wp:attachment":[{"href":"https:\/\/mahteray.com\/index.php\/wp-json\/wp\/v2\/media?parent=4874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}